Toolkit design


There’s an old adage 'you can’t please everyone all of the time, but you can please most people some of the time'. This is particularly true of communication. We worked in conjunction with DHL to create this guide to help their staff manage all aspects of internal communications.  It contains an overview of all of DHLs internal comms channels as well as basic instructions on how staff can manage their own comms using such items as posters, newsletters, noticeboards, Gemba walks, Presentations, email and more. 

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