Data Protection Statement

As a customer of Base 8 Innovations I would like to let you know about some important details regarding your personal information. This document sets out how Base 8 Innovations will use your personal data

 

We currently hold the following personal data about you:

- Name

- Email Address

- Contact phone numbers

- Position within the business

 

We will tell you if providing any of your personal data is optional and will ask for your consent to process your data where this is necessary to do so but in all other cases, we will use the data only to make contact with you, as part of the day to day running of the service that you have agreed Base 8 Innovations to provide to you.

Using your personal data and the legal basis upon which we can use it:

In the following situations, we will process your personal data:

  1. As deemed necessary to perform the contract with you
    1. Prior to you entering into the contract
    2. To manage and perform the contract
    3. To keep your records up to date
  2. As may be deemed necessary for our own legitimate interests or those of other persons or organisations e.g:
    1. For good governance or audit purposes
    2. For accounting reasons
    3. For monitoring activity such as emails and phone calls
    4. For developing statistical analysis
    5. For sending you marketing communications
  3. To ensure we comply with a legal obligation e.g:
    1. When you exercise your rights under Data Protection law
    2. Disclosure for legal or regulatory requirements
    3. Establishment and defence of legal rights
    4. Prevention, detection or investigation of crime
  4. Consent
    1. We may ask you for your consent to process some or all of your data
    2. Where you’ve refused consent for us to send marketing communications to you

 

Sharing your data:

From time to time, it may be necessary to share your personal data. Here’s a list of occasions where this may be necessary:

  1. Sub-contractors who may help us from time to time to deliver the services as promised
  2. Government bodies
  3. Courts
  4. Payment systems

 

Marketing Preferences:

For the vast majority of clients, we will only contact you in your capacity as a nominated official of a business or organisation and this contact would be necessary as part of our day to day dealings with you. We may now and again advise you of products or services that will be of value to that business/organisation but you will always have the opportunity to change the channels by which we can contact you through or choose to block us from such communication.

If you would prefer us not to market to you about this please feel free to let us know.

In the unlikely event that we contact you regarding personal products/service please also advise us.

 

Retention periods:

We will retain your data for a period of 24 months from the time you decide to no longer do business with Base 8 Innovations.

We may hold your data for several reasons:

  1. In case of queries you may make
  2. In case of queries that a recipient may make if they cannot successfully access your messages for any reason.

There may be times when your data is kept for longer than our retention period, including:

  1. In case of legal or regulatory challenges
  2. In case of criminal proceedings
  3. In case of a claim you may make

What rights do you have regarding the data we hold about you:

  1. At any time you have the right to know what personal data we hold on you. This is known as ‘Right of Access’
  2. You have the right to know how we process your data across the business and if, for any reason, we share your data with another company
  3. You have the right to ask us to erase any data we hold on you. This would be reviewed against our retention policy prior to a decision being made and communicated to you
  4. You have the right to object about using your data for processing reasons
  5. You have the right to ask us to restrict how or when we use your data
  6. You have the right to ask us to port your personal data. We will achieve this by sending what we hold on you and allowing you to share it as you wish. We will not send personal data to another company

Additionally, you have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/.

All requests need to be made in writing to the enquiries@base8innovations.com and they will be replied to or where possible actioned within 28 days.

If you have any reason to complain about our processes or procedures regarding your personal data you are welcome to write to us at  enquiries@base8innovations.com.

Data anonymization and aggregation:

On occasions, we may take your data and convert it into statistical analysis. When this happens, you won’t be identifiable as an individual data subject but the aggregated data may be shared and used in the ways described earlier in this Data Protection Statement.

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